Regulatory Authorities
Digitisation of processes / Target concept for the business departments
Starting point
- Shared responsibility for complex processes by two different authorities
- System-related media breaks both between and within the authorities
- Many manual processes
- Decentralized data storage
- Limited control and monitoring of processes
- Special project setup with European and German regulatory authorities as clients
Procedure
- Design of a target solution for process digitization
- Conceptualization in 8 phases, each with a clear objective
- Creation of as-is analyses, target requirements, as-is vs. target comparisons, technical requirements and constraints, as well as alternative solutions
- Expert interviews with the business departments as well as with the IT departments of both authorities
Features/Project outcome
- Target concept for a digitized, tool-based representation of the processes
- The solution can be implemented entirely using the existing technology stack without additional purchases
- Implementation of only one tool necessary, as the processes share the technical backbone
- Improvements of previously manual process steps in terms of speed and error rate
- Planning of a data warehouse for process control and creation of greater transparency
Customer benefits
- Creation of transparency and a shared understanding of the collaboration model between the different authorities
- Simplification of time-consuming manual processes as the target solution addresses the most pressing challenges in the current process
- Utilization of savings potential, as the processes are based on an identical backbone and share many components
- Creation of a foundation for implementation, including reporting and process control through the target solution

Lars Ritter | Senior Manager