Telecommunications, Customer Service
Introduction of the notation concept according to IBCS® for status presentations
Starting point
- The preparation of the weekly and monthly reports takes approximately 2 days each
- Various Excel and Cognos source reports serve as the basis for manually updated charts in PowerPoint presentations
- Partially heterogeneous data sources with different histories result in poorly comparable partial results
- Different forms of presentation of the same issues make it difficult to understand the findings
Procedure
- Revision / alignment of the goals and key messages of the reports
- Fully automated provision of all data by IT
- Design / alignment of new representations for charts and tables based on the notation concept
- Development of IBM Cognos reports and PowerPoint presentations, in which elements of the Cognos reports were integrated via Cognos for MS Office
Features/Project outcome
- Redesign of the weekly and monthly reports according to new notation guidelines
- Linking of Cognos reports with PowerPoint presentations for automated updating of charts and tables
- Employees focus exclusively on commenting and evaluating the status results during report creation
Customer benefits
- Professionalisation of management and efficiency in the reporting processes
- The automated integration significantly speeds up the weekly creation of the report
- The uniform and KPI-focused presentation makes the relationships even clearer and facilitates commentary by department heads
- A professional and modern KPI dashboard that is easy to read and recognise, even for non-customers and service professionals
Johannes Heinen | Senior Manager / Authorised Officer