Automobile manufacturer
Concept for the establishment of a BI Competence Centre
Starting point
- High coordination effort: Unclear responsibilities and points of contact for the business partners
- Long project lead times: High coordination effort due to lack of process standardisation
- Lack of technical experience: Inefficient procedures due to inconsistent approaches and few specialised employees
Procedure
- Top-down mandate to consolidate BI resources and expertise into a single unit and develop a controlling domain model
- Creation of a unified service and support catalogue
- Definition of the billing model
- Establishment of the governance framework
- Standardised reporting for service and support quality
Features/Project outcome
- Target architecture and roadmap for implementation
- Development of the domain model and alignment with the current architecture
- Establishment of governance and reporting for priority-1 processes & cost KPIs
- Multidimensional approach for the BI Competence Centre (organisation, processes, domains, system architecture, and costs)
- Defined target processes and interfaces with described functions and services
Customer benefits
- Market- and customer-oriented structure of the Competence Centre through clear process and organisational structure
- High customer satisfaction through optimised operational processes and transparent interfaces
- Measurable increase in work effectiveness through continuous optimisation of workflows
- Utilisation of technological innovations
- Transparent cost structure and target costs
- Ongoing improvement of cost efficiency in the BI environment
Erich Holzinger | Senior Manager / Authorised Officer