Automotive

Building a BI solution – Talent Management System International

Starting point

  • The qualification of potential touchpoints, customers, and prospects is not optimally established to manage and monitor the services offered in the retail channels
  • The existing reporting system is not optimally configured to enable complex queries for determining training needs & bonuses for the dealers & management
  • There are no KPI dashboards to manage learning and recruiting across all markets

Procedure

  • Agile project approach with multiple development iterations (sprints)
  • Creation of a product backlog with user stories for:
    • Analysis
    • Architecture & design
    • Testing and acceptance
    • Technical development
    • Deployment
    • Go-live support
    • Quality assurance and continuous improvement measures were established at the end of each sprint in the form of retrospective meetings

Features/Project outcome

  • Implementation of reporting based on SAP BI with flexible navigation across all possible training measures for dealers, as well as analyses with intuitive navigation, detailing, and filtering options
  • Integration of various interfaces for multiple markets worldwide
  • Development of a data warehouse for the reporting system and data supply for other interfaces
  • Creation of KPI dashboards to manage learning and recruiting across all markets

Customer benefits

  • Efficient and effective positioning in talent management as a leading premium segment car dealer
  • Management of the best dealer employees with direct customer contact in terms of their training and development, as well as their retention within the company
  • Empowering the department to conduct analyses of various KPIs worldwide
Joachim Kirschner | Senior Manager / Authorised Officer
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